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Terms and Conditions of Rental Contract
The Lessor is the Company named: Dream Cars Rental L.L.C. (referred to as Company), hereby rents the vehicle identified to the Hirer subject to all the following provisions and conditions and by selecting "I agree" the Hirer declares his/her knowledge and admits his/her commitment to them all, with no exception, negligence or reluctance.
1. Availability, Delivery and Return
The vehicle is delivered in good condition and defect free (in accordance with the vehicle condition status section) and any complaints as to its condition must be made to the Lessor immediately on delivery. The Hirer is required to return the vehicle with all documents and accessories in the same good condition to the same location and on the date identified. One day rental means a 24 hours period, unless otherwise stated, and any extra time over the grace period, set at the discretion of the company, will be calculated as a full day. Extension to the rental period shall be requested before the end of the initial rental period and will be subject to availability and the company management. Failure to return the rented vehicle, or any part of it, for more than a day will result in charges greater than the standard daily rate by 50% as well as any costs incurred for reports of vehicular theft, repossession procedures or any other cost arising out of the failure to return the vehicle. The Company reserves the right to repossess the vehicle at any time without demand at the Hirer's expense if vehicle is used in violation of this contract. Payment of the current rental dues must be made in full before further extension of the initial rental period. Some rental cases, where clearly stated, will have special rental periods such 'by the hour' as in the case of Limousines and in some other cases minimum rental periods. If airport vehicle delivery is requested the company must be notified of date, time, airline, and flight number of arriving flight. The company will not be responsible for airline rescheduling, late or missed flights, or the like therefore amounts paid will not be refunded for such reasons. If rescheduled or late the Hirer must notify the company in advance to coordinate services. Services will not be guaranteed and will be subject to availability and scheduling. Rentals made from the 'practicality' section of the dreamcarsrental.com website will be based on class and not on particular make or model of vehicles. Effort will be made to assure best vehicle selection from within the class based on availability. In some cases the company will grant an upgrade to the hirer free of charge if class selected has no availability. In such cases it is at the discretion of the company whether to grant upgrades or to cancel reservations. In the case of bookings from the 'luxury' section of the website, you will be provided the vehicle you requested; otherwise you will be given the choice of suitable alternatives before you commit to rental. The company retains the right to accept or deny rental for any reason it sees fit, at any time, and without disclosure of reasons.
2. Conditions of use
The Hirer warrants and undertakes that:
i. The driver has held a valid driving license for more than one year and is 25 years of age or above. If the renter and/or driver is less than 25, he/she is aware that he/she will be applied different conditions and higher deductibles. The vehicle will be driven by the drivers whose names are registered on the rental contract. Hirer will have the option to specify additional driver(s) at an extra charge.
ii. The vehicle is hired for personal commuting, and should not be used in off road driving, motor sports, rallying, towing or any activities that may damage the vehicle. Tires damage is the responsibility of the Hirer. Tire punctures must be repaired and reported to Company beforehand. Hirer is responsible for any damage (minor or major) to the vehicle due to misuse, illegal use, or intended harm to the vehicle.
iii. The vehicle is hired for personal commuting, and must not be used for transportation of any illegal substances (alcohol, drugs, etc.) or transport merchandise or transport passengers for hire or any other illegal or/and non-permitted acts. In case of fines or confiscation of the vehicle the Hirer is responsible for the payment for all damages, such as full value of the vehicle, all fines, claims of passengers, third parties claims and loss of income or loss of rental.
iv. No insurance coverage is applicable if:
-The Hirer/driver sublets the vehicle with or without his consent.
-The driver is under the influence of alcohol or drugs.
-The vehicle is driven by an unauthorized driver. Refer to clause 2(i)
In such cases the Hirer is liable to pay all damages to the vehicle, third party expenses, passengers, pedestrian and the rent expenses for the total number of days the vehicle is under repair until the car (or replacement) is back in service.
v. The Hirer should observe the traffic rules and regulations and will be liable to pay for all penalties arising from traffic offenses. Prepaid road tax voucher cards are available at standard face value and no extra charge for purchase by the hirer. Road tax violations will be charged against the hirers account plus a processing fee of 50% of the value of the violation penalties.
vi. The vehicle may not be used outside the United Arab Emirates or in geographical areas which have been defined by the Company as restricted areas.
vii. The entity who enters into this rental contract on behalf of other people and/or companies, ex. company representatives, agents, dealers, travel agencies, corporate account holders and the like, shall be liable jointly and/or in conjunction with the person(s) or entity represented in all matters of legal and financial nature.
3. Charges
The Hirer must pay or reimburse the Company on demand the sum of:
i. Time and mileage charges computed at the rates and upon the terms shown in the contract or in the current tariff at start of rental subject to clause 1 above.
ii. Charges for refueling, Collision Damage Waiver, Personal Accident Insurance, Supplementary Insurance and/or other standard or miscellaneous charges applicable at the rates shown in the contract or in the current tariff which Hirer confirms having reviewed and agreed to.
iii. Company's costs, including legal fees incurred in collecting payments due from Hirer.
iv. Fines, penalties, court charges and other expenses imposed on Company by law arising from or related to this contract. The Hirer is responsible to any government authority for his/her own unlawful conduct. Hirer is also required to pay administrative charges for handling such penalties & charges.
v. Insurance for “Collision Damage Waiver” is available at the Hirer request. Otherwise, in the event of an accident, the Hirer pays for repair charges, towing, storage and full value of the vehicle in the case of total damage in accordance to Company estimate and discression. The Hirer is also obliged to pay 25% of the repair and rent charges combined as compensation for vehicle depreciation.
vi. Hirer agrees to accept the debit to his credit card account of all the charges incurred under this Rental Contract prior to receiving the rented vehicle as well as any charges that may arise after the return of the same rented vehicle.
vii. A refundable deposit of AED 400/- for traffic fines or the like will be kept. The amount minus the value of any actual fines, and such related expenses, will be returned.
4. Cancellation / Amendment policy
The following cancellation / amendments charges will apply:
i. For cancellations or amendments made prior to 48 hours before pickup time and date, 5% of the booking value will be charged.
ii. For cancellations or amendments made within 48 hours of pickup time and date,10% of the booking value will be charged.
iii. For cancellations made within 2.5 hours of time and date of pick up, the full
booking value of one day at full regular price will be charged. The remaining days
of a multi-day reservation will be cancelled.
These cancellations will have to be processed and will take their respective time
as per case demands. These cancellation charges will also be in effect for partial
rentals (where a renter returns a vehicle before his original return date), as well
as rental extensions (where a renter extends the rental period) where the original
return date and time shall be treated as the new pick up time.
5. Credit Card information
Credit card information is not collected at any time by the company whether online on the internet or in person at personal meetings.
• Online on the internet the credit card information is handled by a credit-card-company-certified payment gateway in a secure environment. The credit card information is not accessible by the company at the time of transaction nor afterwards at any point.
• In person where the client and credit card are present for a transaction the company also does not record or retain any credit card information rather that information is carried electronically by the credit card processor's own machinery for instantaneous transactions. Again no information is accessible at or after the time of transaction.
The time required for financial transactions to show on the card holders bank statements is directly linked to the period required for processing by the credit card companies themselves. Dream Cars Rental processes transactions immediately and without delay and the actual time till completion is kept to an absolute minimum.
6. Indemnity to Company
The Hirer shall indemnify and hold harmless act to the Company, its employees and agents from and against any loss, liability and expense arising directly or indirectly from:
i. Any breach of the terms of this contract.
ii. Loss of or damage to the vehicle (save as provided in clause 5)
iii. Death or injury to any person arising out of the operation or use of the vehicle.
iv. Loss of or damage to any property suffered by Hirer/driver or by third parties left in the vehicle operation or usage of the vehicle or for loss or inconvenience resulting from delivery delays, breakdown or any cause beyond Company's control.
7. Responsibility for Loss of or Damage to vehicle
i. The Hirer is liable for all loss of or minor/major damage to the vehicle including towing and storage for up to AED 2500, or 25% of total cost of the damage, whichever greater, if the insurance accepts to pay for the vehicle damage. Otherwise, the Hirer is responsible for the total amount of the vehicle repair (or vehicle replacement in case of total damage) rent charges and fees, and the compensation charges. The Company reserves the right to accept or reject settlement, estimates, and/or agreements on repair and/or total damage charges.
ii. In the event of the Hirer breach the contract, vehicle misuse, intentional harmful act to the Company, vehicle or its employees, the Company reserves the right to take possession of the vehicle and move forward with any repairs or service without the Hirer permission, and without any prejudice to any right which the Company may have against the Hirer. In such event the period of rental cost shall be deemed to continue and the Hirer shall be obliged to pay for continuing rental charges until the repairs have been made and the vehicle (or replacement) is back in service.
8. Accidents and Thefts
In case of an accident (with or without damage to the vehicle) and in any personal injuries, the police must be called to the scene of the event and the Hirer must insist on obtaining a police report. In case of theft of the vehicle or parts of it, Hirer must report this to the police and obtain a police report and forward it to the Company. Any claims of accident or damage or loss or theft of the vehicle must be made complete. Hirer must secure all data of all the other parties involved as well as of any witnesses in order to complete the said accident report.
Under no circumstances, claims by third parties be accepted by Hirer. Hirer is obliged to assist the Company and/or its insurance in all claims or legal affairs in connection with an accident or any damage.
No repairs are to be carried out on the vehicle without the prior written approval of the Company.
If the Hirer violates any of these regulations, especially if no police report can be presented the Company, even an accepted and paid CDW may not release Hirer from indemnities.
The Company shall not be responsible for items forgotten behind, lost, or stolen from the rented vehicles.
9. Insurance
The Company provides insurance coverage for persons using vehicle with its permission (and not otherwise) in accordance with an automobile insurance policy, which is available for inspection.
10. Personal Data
All client personal data will be held in the highest regard and protection of privacy. However the Hirer acknowledges that the personal data in this contract can be communicated to official authorities, insurance companies, credit protection agencies and other third parties if strictly necessary.
11. Collision Damage Waiver
By agreeing to this rental contract the Hirer assumes the obligation to payment of a supplementary fee in accordance with currently valid price lists. Otherwise in case of damages to or loss or theft of the vehicle or parts of it the Hirer shall be liable in accordance with clause 5 above. The Collision Damage Waiver does not exempt from liability in case of gross negligence or deliberate intervention of the rental condition, legal regulations or insurance conditions.
12. Personal Accident Cover
At Hirer's request at the time of taking possession of the rented vehicle for Personal Accident Insurance the Hirer agrees to pay the additional fees as per valid price list. Hereby Hirer accepts a personal accident coverage shown as per valid price lists.
13. Extras
External Satellite Navigation Systems (GPS) will be supplied at the request of the hirer at the time of reception of the vehicle while availability permits. GPS will be charged as an extra charge.
14. Jurisdiction
This contract shall in all respects be governed by and be construed and interpreted and take effect in accordance with the law of the United Arab Emirates applicable to the Emirates of Dubai where it is executed.
15. Language
In the event of conflict of interpretation of the English version of this contract, the Company’s translation shall prevail. It is agreed that the English version of this contract shall nevertheless be used to assist in interpretation.
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